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Study finds large gap between the way people use AI at home and at work

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  • Published July 03, 2018
    By : Staff Writer

AI at Work, a new study by Oracle and Future Workplace, has found people are ready to embrace Artificial Intelligence (AI) at work.

More than 93 percent of those surveyed said they would trust orders from a robot.

The study of 1,320 U.S. HR leaders says that while employees are ready to embrace AI, most organizations are not.

At least 70 percent of people are already using some form of AI in their personal life, but only 6 percent of HR professionals are actively deploying AI and only 24 percent of employees are currently using some form of AI at work, the study says.

To determine why there is such a gap in AI adoption, the study examined HR leader and employee perceptions of the benefits of AI, the obstacles preventing AI adoption and the business consequences of not embracing AI.

“As this study shows, people are not afraid of AI taking their jobs and instead want to be able to quickly and easily take advantage of the latest innovations,” said Emily He, SVP, Human Capital Management Cloud Business Group, Oracle. “To help employees embrace AI, organizations should partner with their HR leaders to address the skill gap and focus their IT strategy on embedding simple and powerful AI innovations into existing business processes.”

Dan Schawbel, research director at Future Workplace, an executive development firm dedicated to rethinking and re-imagining the workplace, said AI will help companies to stay competitive and employees to be more productive at work.

"If organizations want to take advantage of the AI revolution, while closing the skills gap, they will have to invest in AI training programs," said Schawbel, who is also the author of Back to Human.

Survey respondents also identified a number of other barriers holding back AI in the enterprise.

  • Almost all (90 percent) of HR leaders are concerned they will not be able to adjust to the rapid adoption of AI as part of their job and to make matters worse, they are not currently empowered to address an emerging AI skill gap in their organization.
  • While more than half of employees (51 percent) are concerned they will not be able to adjust to the rapid adoption of AI and 71 percent believe AI skills and knowledge will be important in the next three years, 72 percent of HR leaders noted that their organization does not provide any form of AI training program.
  • On top of the skill gap, HR leaders and employees identified cost (74 percent), failure of technology (69 percent) and security risks (56 percent) as the other major barriers to AI adoption in the enterprise.
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